Refund Policy

Refund Policy for SkillCitadel

At SkillCitadel , we are committed to providing high-quality educational content and services to our learners. However, we understand that circumstances may arise where a refund request becomes necessary. To ensure transparency and fairness, we have established the following refund policy:

1. Eligibility for Refunds

• Course Enrollment Cancellation:

  • Requests for refunds must be made within 7 days of enrollment or before accessing more than 20% of the course content , whichever comes first.
  • If you have accessed more than 20% of the course material, no refund will be issued.
   

• Subscription Services:

  • Monthly or annual subscription refunds are only available if the cancellation is requested within 3 days of purchase and no significant usage of the platform has occurred.
  • Partial refunds for subscription plans will not be provided.
   

• Bundled Packages:

  • Refunds for bundled courses or packages will only be considered if none of the included courses have been accessed beyond 20%.
   

• Corporate or Bulk Purchases:

  • Special refund terms apply for corporate clients or bulk purchases. Please contact our support team for clarification.

2. Non-Refundable Items

The following scenarios are not eligible for refunds:

• Digital products such as downloadable resources, certificates, or pre-recorded videos once they have been accessed.
• Courses or subscriptions purchased through third-party platforms (e.g., Udemy, Coursera). Refund requests in such cases must be directed to the respective platform.
• Promotional or discounted courses unless explicitly stated otherwise.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our support team at [email protected] with your full name, order details, and reason for the refund request.
2. Provide any supporting documentation, if applicable (e.g., proof of technical issues).
3. Our team will review your request and respond within 5 business days .

4. Processing Time

• Once approved, refunds will be processed within 7–10 business days .
• The refund will be issued using the original payment method. For example:
  • Credit/debit card payments will be credited back to the same card.
  • PayPal payments will be refunded to the associated PayPal account.
  • Bank transfers may take additional processing time depending on your financial institution.

5. Exceptions and Special Cases

• Technical Issues: If a learner experiences persistent technical difficulties preventing access to the course, we will work to resolve the issue. If unresolved, a refund may be issued upon verification.
• Course Discontinuation: In rare cases where SkillCitadel discontinues a course, enrolled learners will receive a full refund or credit toward another course.

6. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be communicated via email or posted on our website.

Contact Us

If you have questions or need assistance regarding refunds, feel free to reach out to us:

• Email: [email protected]
• Phone: [Insert Phone Number]
• Live Chat: Available on our website during business hours.

Thank you for choosing SkillCitadel . We strive to provide exceptional value and support throughout your learning journey.

This refund policy ensures clarity and fairness while protecting both learners and the integrity of our platform.